Privacy policy

Last updated: October 2025 

1. Introduction 

Antidote Imagery (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or purchase framed canvas prints and related products from us. 

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we take reasonable steps to ensure that your personal information is handled securely and transparently. 

2. What Information We Collect 

We may collect the following personal information: 

  • Your full name 

  • Billing and shipping address 

  • Email address 

  • Order details and payment information (processed securely through third-party providers — we do not store full credit card details) 

  • Website usage data such as cookies, analytics, and IP address 

We only collect information necessary to fulfil your orders, improve our services, and communicate with you. 

3. How We Collect Information 

We collect information when you: 

  • Place an order or make a purchase through our website 

  • Contact us directly via email 

  • Subscribe to any marketing or updates (if offered) 

  • Interact with our website through cookies or analytics tools 

4. Why We Collect Information 

Your information is collected and used to: 

  • Process and deliver your orders 

  • Communicate with you about your purchase or enquiries 

  • Manage returns, refunds, or customer service 

  • Send marketing or promotional material (only with your consent) 

  • Improve our website and offerings 

  • Comply with Australian legal and tax obligations 

5. How We Store and Protect Your Information 

We store your information securely and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. 
We use secure Shopify servers, SSL encryption, and trusted third-party payment processors. 

We will retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. 

6. Disclosure of Personal Information 

We do not sell or rent your personal information. 
We may share your data only with: 

  • Trusted service providers (such as payment gateways, shipping partners, and analytics platforms) 

  • Government or regulatory authorities where required by law 

If we transfer your personal information outside Australia (for example, to a Shopify server or payment processor located overseas), we will ensure appropriate safeguards are in place consistent with Australian Privacy Principles. 

7. Cookies and Website Tracking 

Our website uses cookies and similar technologies to enhance user experience and collect website traffic analytics. You can disable cookies through your browser settings; however, doing so may limit your ability to use certain features of our website. 

8. Access, Correction and Complaints 

You have the right to: 

  • Request access to the personal information we hold about you 

  • Request corrections to ensure it is accurate, up to date, and complete 

  • Make a complaint if you believe we have breached the Australian Privacy Principles 

Please contact us directly to exercise these rights. 

Contact: 
📧 info@antidoteimagery.com.au 

We will respond to your request or complaint as soon as reasonably possible. 
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au. 

9. Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will always be available on our website.